BAD DEBT BALANCE: $5,216.00
SERVICE DATE: 01/2018 – 02/2018, multiple dates
TURNOVER/UNPAID REASON: Invalid insurance information
RESOLUTION: Investigated and determined claim had been rejected at clearing house level. Contacted insurance and verified insured’s information and coverage active for service dates. Recevied updated claims submission information to resubmit claim.
BAD DEBT BALANCE: $1,118.50
SERVICE DATE: 12/19/2017
TURNOVER/UNPAID REASON: No insurance / no patient response
RESOLUTION: Received call from insurance to requesting claim submission. Inquired how timely filing would be handled since past claims submission deadline. Insurance guaranteed timely filing would be waived. Received claim denial for timely filing. Contacted insurance about denial – could find no record of original call requesting claim submission. Called insurance’s international department about denial. They provided information that member’s policy had zero timely filing limitations and claim would be reprocessed for payment.
BAD DEBT BALANCE: $1,799.00
SERVICE DATE: 09/16/2016
TURNOVER/UNPAID REASON: No insurance response
RESOLUTION: Contacted insurance and no claim found on file. Verified patient had active coverage DOS. Inquired how timely filing would be handled since past claims submission deadline. Received instruction to submit claim then after receiving denial, appeal with proof of original filing so claim would be reprocessed.
BAD DEBT BALANCE: $1,336.45
SERVICE DATE: 11/17/2016
TURNOVER/UNPAID REASON: Insurance paid mileage only
RESOLUTION: Balance had been sent to insurance’s transportation department for further processing. No response. Contacted department to determine claim status – no claim found. Receive instructions to fax claim and processing would be within two weeks.
FOOTER — the above accounts were received in 2018.